Perceived performance as predictor of satisfaction: Experiment

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Authors

PROCHÁZKA Jakub HEINIGOVÁ Monika KAMENICKÝ Kryštof LUKÁŠOVÁ Lucie SEDLÁKOVÁ Alžběta VACULÍK Martin

Year of publication 2017
Type Article in Proceedings
Conference Trends and Issues in Interdisciplinary Behavior and Social Science: Proceedings of the 5th International Congress on Interdisciplinary Behavior and Social Science (ICIBSoS 2016)
MU Faculty or unit

Faculty of Economics and Administration

Citation
Web CRC Press webpage with the proceedings
Doi http://dx.doi.org/10.1201/9781315269184-6
Field Psychology
Keywords work satisfaction; work performance; feedback; experiment
Description This study is an inter-subject laboratory experiment focusing on the influence of perceived performance on task satisfaction. The sample consisted of 131 students solved standardized computer word-search puzzles, for which they received feedback, and responded to items from a task satisfaction scale. Feedback was given randomly, regardless of the actual accuracy in solving the puzzles, and created an impression of below-average, average or above-average performance. The results showed that an impression of above-average per-formance led to greater satisfaction than an impression of average or below-average performance. There was no difference between the groups with average and below-average performance. The study provides evidence regarding causality in the relationship between performance and satisfaction.
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